CONCERT FAQ

How do I purchase tickets?

Tickets may be purchased on-line at Ticketmaster, at any Ticketmaster outlet or by calling Ticketmaster at 206-628-0888. Tickets may also be purchased in person only at the Chateau Ste. Michelle box office in Woodinville, open daily from 10 a.m. - 5 p.m. We are unable to accommodate online, phone or mail orders at the winery.

How much is the service fee?

Ticketmaster service fees vary depending on the type of purchase you choose--online, phone, mail orders, etc. The service fee in the wine shop is $3.00 per ticket.

Is the concert series accessible to people with disabilities?

Reserved and General Admission disabled seating is available to purchase through Ticketmaster for guests with a State Disabled Permit, proof is required. Guests are asked to call 425-415-3327, in advance, for disabled seating & parking details.

May I bring children?

Yes, however a ticket is required for children three years of age and older attending a performance. Children under the age of 3 are free with a ticketed adult in the general admission area.

What if it rains?

All concerts are performed outside and held RAIN or SHINE. Please dress for the weather. There is no covered seating. General admission seating is on the lawn.

May I bring an umbrella?

Shade umbrellas are permitted only prior to the performance(s) and during intermission. Normal rain umbrellas will be permitted during inclement weather only.

May I bring a chair?

Low beach chairs are permitted anywhere in the Amphitheatre. High back chairs (seat is higher than 12” from the ground and/or back is taller than 28”) will be required to move to a designated area at the back of the Amphitheater.

May I bring a camera?

Most artists’ contracts prohibit the use of flash cameras, professional cameras, digital cameras and tape recording or video recording devices and therefore they are not permitted in the amphitheater. Digital photography is not permitted. Cameras, film, tape and discs will be confiscated and become the property of the artist.

May I bring alcoholic beverages?

The Washington State Liquor Control Board requires that any alcoholic beverage consumed on the winery grounds be purchased at the winery (WAC 314-24/RCW 66-04-0III). No other beer, spirits or wine brands are permitted anywhere on the winery grounds and will be confiscated. For your safety and the safety of others, a security check will be done at the entry to the amphitheater. All coolers and bags will be checked. Please do not bring any alcoholic beverages with you.

May I bring my own picnic items?

Please feel free to bring your own picnic and non-alcoholic beverages. There are also a variety of northwest food items available from selected vendors on the Amphitheater grounds.

May I bring a barbecue? What about candles?

Please, no barbecues, candles, etc. No open flames are permitted anywhere in the Amphitheater.

May I bring my pet?

No. Our grounds host many different types of waterfowl as well as natural water reserves. Pets are not permitted on the Amphitheater grounds during concerts. For the comfort and safety of all, please leave your pets at home.

Is smoking permitted?

Smoking is permitted only in the "Designated Smoking Areas".

Will CDs and other artist merchandise be available?

Artist merchandise is provided by the tour, some artists do not carry merchandise with them. If available, it will be located in the tent located at the North Gate entrance to the Amphitheater during the concert.

Where is Lost & Found located?

All lost and found items are kept in a secure location at the winery. During a concert, please contact any of our security personnel to inquire about your item. Anytime following a show, please contact our Safety Services Department at 425-415-3378.

Is there safety and first aid service?

King County fire personnel are available in the southwest corner of the amphitheater to assist with any medical emergency. There are train tracks behind the amphitheater; please keep away from the tracks, and remember to wear shoes at all times for your safety.

Are there camping and/or hotel accommodations?

There is no RV or camper parking available at Chateau Ste. Michelle. For information on hotels, restaurants or other attractions in the area, please contact the Woodinville Chamber of Commerce at 425-481-8300.

Are winery tours available on concert days? What time do the wine shop and grounds close?

Tours are available on the hour and half-hour from 10:30 a.m. – 4:00 p.m. on concert days. The wine shop and grounds close at 5:00 p.m. to all non-ticket holders.

May I make an appointment in the Vintage Reserve Room on a concert day?

The Vintage Reserve Room is open, by appointment, from 10 a.m. to 3:00 p.m. on most concert days. Please call in advance as there are no walk-in appointments available.

How do I get to the winery?

Chateau Ste. Michelle is located in Woodinville, Washington approximately 15 miles northeast of Seattle. Map & Driving Directions.