SHIPPING & SERVICE

Shipping Policy

Where Do We Ship?

State laws restrict or prevent shipping wine directly to consumers in some states. We are only able to ship wine purchased over the internet to the states listed in the table below. Deliveries can only be made to physical addresses. We cannot ship to Post Office boxes or APR/FPO addresses. Some states restrict the amount a consumer can have shipped from a winery. The information below is a summary of the quantities we can ship.

Final local and state taxes will be calculated on email order confirmation once the shipping address is reconciled in our system.

*Alaska, Connecticut, Florida, New York and New Hampshire: Shipment permitted only to certain "wet" areas.


 NOTE: We cannot ship to these states or there are restrictions.

  • Alaska
  • California
  • Colorado
  • Connecticut (2 cases/62 days)
  • District Of Columbia (1 case/month)
  • Florida
  • Hawaii (6 cases/year)
  • Idaho (2 cases/order - up to 24 cases/year)
  • Illinois (12 cases/year)
  • Iowa
  • Maine (12 cases/year)
  • Minnesota (2 cases/year)
  • Missouri (2 cases/month)
  • Montana (18 cases/year)
  • Nebraska (1 case/month)
  • Nevada (12 cases/year)
  • New Hampshire (12 cases/year)
  • New Mexico (2 cases/month)
  • New York (36 cases/year)
  • North Carolina (2 cases/month)
  • North Dakota (3 cases/month)
  • Oregon (2 cases/month)
  • South Carolina (2 cases/month)
  • Tennessee (1 case/month - up to 3 cases/year)
  • Texas (45 bottles/month - up to 181 bottles/year)
  • Vermont (12 cases/year)
  • Virginia (2 cases/month)
  • Washington
  • West Virginia (2 cases/month)
  • Wisconsin (12 cases/year)
  • Wyoming (2 cases/year)

What Does Shipping Cost?

Shipping rates vary depending on your location and shipping service selected but rates are based on the following bottle quantities:

  • Tier One - 1 to 3 bottles
  • Tier Two - 4 to 6 bottles
  • Tier Three - 7 to 12 bottles

Delivery Schedule

During the winter months, we want to ensure that extreme weather conditions and temperature variances do not impact the quality of your wine.

The following shipping methods are currently available:

  • Overnight Shipping - Mon-Thurs
  • 2nd Day Air - Mon-Wed
  • Ground Shipping - Mon-Wed (when available)

If you have any questions about your order or its delivery status, please call us at 800-267-6793 or email us at orders@ste-michelle.com.

Shipping FAQs

How much does shipping cost and what is your shipping policy?

We ship wine on Monday through Thursday using the shipping method that you select for your order. Please allow up to 3 business days for your order to be charged and processed, plus the estimated shipping timeframe for the shipping method chosen.

Shipping rates vary depending on your location and shipping service selected but rates are based on the following bottle quantities:

  • Tier One - 1 to 3 bottles
  • Tier Two - 4 to 6 bottles
  • Tier Three - 7 to 12 bottles

Important: Your wine shipment must be signed for by someone who is at least 21 years of age. UPS is not allowed to leave wine shipments on a doorstep.

Chateau Ste. Michelle takes very seriously its commitments to sell our products to adults in a responsible manner and to prevent under-age access. To finalize your shipment, additional information may be needed for our comprehensive age verification process.

Can I expedite shipping?

Expedited shipping options are available for an additional charge. You will be presented with the option to select from available shipping options upon checkout.

Do you ship to P.O. Boxes?

Unfortunately, we cannot ship to P.O. boxes, General Delivery, or APO/FPO.

When shipping wine, we strongly recommend that you use a business address if possible, as someone 21 or older must be available to sign for the shipment.

When will I receive my order?

Please allow up to 3 business days for your order to be charged and processed, plus the estimated shipping timeframe for the shipping method chosen. If you have any questions about your order or its delivery status, please email orders@ste-michelle.com.

What forms of payment do you accept?

All online orders must be paid by credit card. We accept American Express, VISA, MasterCard or Discover.

Who should I contact if I have trouble ordering?

If you are having trouble ordering wine from the Chateau Ste. Michelle online store, please email orders@ste-michelle.com or call us at 800-267-6793. Your email or voicemail will be responded to within 24 hours during the week and 48 hours over the weekend by our Concierge Team. Please note that our Concierge Desk is open from 9am to 5pm PST on Monday through Friday and 9am to 4pm PST on weekends.

Weather Restrictions

Chateau Ste. Michelle typically offers Ground, 2nd Day Air, and Expedited Next Day Delivery services. However, during extreme weather conditions or temperature variances, we want to ensure that the quality of your wine is not impacted. Because of this, we do not offer Ground shipping during such weather conditions.