Concert FAQs

  • Ticketmaster.com is the exclusive ticket provider for all ticketed Chateau Ste. Michelle Summer Concerts. Tickets will be available to purchase in Chateau Ste. Michelle’s Visitor Center the Monday following the entire series launch on Ticketmaster.com. The Visitor Center hours are Monday – Sunday from 10 AM to 5 PM.

    WARNING TO FANS: Don’t be duped! TICKETS PURCHASED FROM SOURCES OTHER THAN TICKETMASTER MAY NOT BE VALID. Chateau Ste. Michelle is unable to honor or replace invalid tickets.

    Ticketmaster service fees vary depending on the type of purchase you choose—online, phone, mail order, etc. The Ticketmaster service fee is $5.00 when purchasing tickets in Chateau Ste. Michelle’s Visitor Center.

    If available, day of show tickets may be purchased in the Chateau Ste. Michelle Visitor Center (cash, check or charge) or the South Gate Will Call booth (cash only). There is no extra charge for day of show tickets when available. Service Charges will still apply. View Concert Calendar

  • Tickets are non-refundable except in the event of a concert cancellation, in which case tickets are refundable at the original point of purchase. Please contact Ticketmaster directly for lost tickets purchased from Ticketmaster. If you need to transfer your tickets to another person, please visit https://www.ticketmaster.com/h/transfertickets.html for assistance.

  • Ticketholders will enter through metal detectors upon entry and all bags are subject to search. Please be prepared to remove all metal objects from your pockets to make searches go quickly.

    New to the 2019 season – There will be one separate line for guests with LAWN/GA tickets that have large wagons, coolers and tables at both the North and South Gates. There will be multiple lines at both gates for LAWN/GA ticket holders with minimal, handheld items. We strongly recommend bringing fewer items to get into the Amphitheatre faster.

    Accessible entrances are available at both the north and south gates.

  • Most ticket holders will be allowed into the Amphitheatre approximately two hours before the concert is scheduled to start. Ticketed individuals with disabilities and one ticketed companion will be allowed to enter the Amphitheatre approximately 15 minutes prior to the general public.

    There are two gates that allow entry to the Amphitheatre. The North Gate is located in front of the winery and the South Gate is located in the back of the property. The South Gate is about a 5-8 minute walk around the northeast side of the property. Guests parking onsite are welcome to ask the parking staff to be parked near this gate. A booth servicing wine by the glass will be stationed at the South Gate approximately two hours prior to gates opening. See our Amphitheatre Map

  • Lawn/General Admission (GA) seating is festival-style and “first come, first served” on the Amphitheatre lawn. Blankets and/or low beach chairs are permitted anywhere in GA seating. High-back chairs (seat higher than 12” from the ground and/or back is taller than 32” - excluding wheelchairs) will be required to move to the designated “High Back Chair” areas. View chair examples. Low back chairs are available for purchase in the Visitor Center and on the Amphitheatre grounds.

    Reserved seating is located directly in front of the stage. Chairs are provided.

  • Chateau Ste. Michelle wines and a variety of fresh food items from selected northwest vendors are available for purchase in the Amphitheatre and Visitor Center at each show.

    Please feel free to bring your own picnic items and sealed non-alcoholic beverages. Sealed or empty nonalcoholic beverage containers are allowed upon entry into the Amphitheatre. Opened water or nonalcoholic beverage containers are not allowed. There are two water refill stations inside the Amphitheatre.

    Open flames, barbecues, and candles are not permitted anywhere in the Amphitheatre.

    Cheese and butter knives with a dull blade are allowed. All other knives will be confiscated.

  • Alcoholic beverages consumed on the winery grounds must be purchased at the winery. No other alcoholic beverages are permitted anywhere on the winery grounds and will be confiscated. All coolers and bags will be checked upon entry to the Amphitheatre. Wine is available for purchase until approximately just after intermission or approximately an hour and a half before the end of the show.

  • Yes, however, due to artist contracts and venue capacity regulations a ticket is required for children three years of age and older attending a performance (no exceptions). Children age two or younger are free with a ticketed adult in the general admission area. Reserve Seating requires a ticket for all guests.

  • Smoking (including Electronic cigarettes) is not permitted in the Amphitheatre. There are two separate “Designated Smoking Areas” near the North and South Gates for tobacco and Electronic cigarette smokers. Marijuana use is not permitted anywhere on the Chateau Ste. Michelle grounds.

  • All concerts are performed outside and held RAIN or SHINE. Please dress for the weather. There is no covered seating. General admission seating is on the lawn. Shade umbrellas are permitted only prior to the performance(s) and during intermission. Normal rain umbrellas will be permitted during inclement weather only and must be put down during weather breaks.

  • You are welcome to stand and/or dance during the performance, but we ask that you be courteous to those around you and respectful of the artist’s performance. We encourage you to dance on the sides of the Amphitheatre lawn to not interfere with the line of sight of the patrons remaining seated.

  • Due to our various food preparation permits, pets are not allowed inside the winery gates. If you are traveling with a pet, please know pets are not allowed to be kept inside of cars during the concert. Our parking lot does not have shade and on warm days cars become dangerously warm.

    Service Animals are permitted in all public areas of the grounds. A Service Animal is a dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability and does not include emotional support, comfort or companionship animals. Service Animals must be housetrained and must be kept under control at all times while on Chateau Ste. Michelle property. Service Animals exhibiting behavior that creates a risk to persons or property may be subject to removal.

  • Guests are prohibited from bringing weapons onto the Chateau Ste. Michelle grounds or into the concert venue. Weapons include but are not limited to firearms, explosives, stun guns, handcuffs, brass knuckles, clubs, batons, pepper spray, tear gas, box cutters, and knives. Guests will be asked to remove the weapon or dispose of it. You will be ejected if you refuse to comply.

  • Most artists’ contracts prohibit the use of flash cameras, professional cameras, digital cameras with detachable lenses, and tape/video recording devices and therefore, they are not permitted in the Amphitheatre. Professional cameras will be confiscated and become the property of the artist. Cell phones are permitted, but may NOT be used to record the artist. Should cell phones become an obstruction you will be asked to put them away.

  • Carpooling and ride share services are encouraged. Limited parking on-site is available for $20 cash or credit card.

    Free off-site parking is located approximately one-quarter mile north of the winery on Hwy 202—please follow the signs. Off-site parking includes a complimentary shuttle service provided before, during and after the concert. Parking attendants will be on hand to direct cars to both on-site and off-site parking areas. See Shuttle Pick Up/Drop Off Location Here.



    Buses or motor coaches must also call 425-415-3327 in advance for parking arrangements. There is no RV or camper parking available at Chateau Ste. Michelle—these vehicles must park off-site.

    Looking for a ride to the concert? Rally, a service provided by Starline Collection, is a technology platform that lets you crowdsource new trips via shuttle bus. Either join an existing trip, or create your own to any destination. Rally buses are set up from all over western Washington to Chateau Ste Michelle concerts.

    Rally buses all have restrooms and WIFI available. Prices start at $50 roundtrip, with trips from Bellingham priced at $65 roundtrip. No more worries about the long drive home, Rally will do the driving for you.

  • Please stop by the Information Booth at the North Gate for taxis phone numbers. We encourage all attendees to plan ahead and designate a driver so everyone gets home safely. For those utilizing Uber, Lyft, or other ride share services, please note cars are unable to enter the winery after 45 minutes before show ends due to all lanes becoming outbound.

    Looking for a ride to the concert? Rally, a service provided by Starline Collection, is a technology platform that lets you crowdsource new trips via shuttle bus. Either join an existing trip, or create your own to any destination. Rally buses are set up from all over western Washington to Chateau Ste Michelle concerts.

    Rally buses all have restrooms and WIFI available. Prices start at $50 roundtrip, with trips from Bellingham priced at $65 roundtrip. No more worries about the long drive home, Rally will do the driving for you.

  • Both the reserve seating sections and the general admission lawn are accessible and guests with disabilities may purchase tickets for either area through Ticketmaster® depending on seating preference. The reserve seating area features 10 ADA wheelchair spaces and companion seats dispersed throughout the seating sections. The general admission area is festival-style first come, first served seating on the amphitheater lawn and is accessible via paved walkways. Guests with disabilities who want to sit in the general admission lawn area should purchase a regular general admission ticket. Accessible routes throughout the Amphitheatre connect the general admission lawn and reserve seating to venue amenities and entrances/exits.

    Ticket holders with a disability requiring more time to enter the amphitheater are permitted to enter the amphitheater approximately 15 minutes prior to the general public along with one companion. Any additional members of a party will enter with the general public. Additional space cannot be held in the lawn/general admission area for more than the individual with a disability and the companion.

    ADA parking is available near both the south and north entrance of the amphitheater. Please ask the parking attendants to direct you to ADA parking upon arrival. ADA Parking is available on a first-come, first-served basis to individuals with a state disabled parking permit. If all ADA parking spots have been taken, guests with disabilities may be dropped off in front of the winery and parking will be offered in another location. See our Property Map

    Please email info@ste-michelle.com or call 425-488-1133 in advance with any accessibility questions.

    Please note that due to traffic restrictions and parking management, ride share vehicles are unable to access the winery property for approximately 45 minutes after the end of a concerts and must pick up outside the property on 145th street. The ride share pick up point is approximately a 5 minute walk from the Amphitheater gates on a paved path. Guests that prefer not to walk to the outside of the property are welcome to wait until cars parked onsite are clear of the winery gates before calling a car service.

  • There are portable bathrooms located on both sides of the Amphitheatre. Bathrooms indoors can be accessed through the Visitor Center until wine sales close - approximately an hour and a half before the end of the show. Reserve ticket holders are able to access the indoor bathrooms directly from the Amphitheatre until the show ends. See our Amphitheatre Map

  • There are Will Call booths at the South and North Gate entrances to the Chateau Ste. Michelle Amphitheatre. Both booths open approximately one hour before gates to the Amphitheatre open with tickets for that day’s show only. See our Amphitheatre Map

  • Artist merchandise is provided by the tour; some artists do not carry merchandise with them. If available, merchandise will be located in the tent at the North Gate entrance to the Amphitheatre during the concert.

  • All lost and found items are kept in a secure location at the winery. During a concert please contact any of our security personnel to inquire about your item. Anytime following a show, please contact our Safety Services Department at 425-892-0904.

  • EMTs are available to assist with any medical emergency. Remember to wear shoes at all times for your safety.

  • There is no RV or camper parking available at Chateau Ste. Michelle. For information on hotels, restaurants or other attractions in the area, please contact Visit Woodinville.

  • Bicycle racks are available in several locations on the winery grounds.

  • Tours are available on the hour and half-hour from 10:30 a.m.–3:30 p.m. on concert days. The Visitor Center and grounds close at 5:00 p.m. to all non-ticket holders.

  • The Vintage Reserve Club loft and Vintage Reserve Club room will close early on concert days. Please call 800-866-6276 for exact times.

  • Corporate Suites and Private Tents are available to reserve depending on availability. Please reach out to the Chateau Ste. Michelle Events Department for more information at CSM.Events@smwe.com.

  • Chateau Ste. Michelle is located in Woodinville, Washington approximately 15 miles northeast of Seattle. Map & Driving Directions.

Audience from the back in front of stage cheering