Have more questions?
How do I purchase tickets?
Tickets to our winery concert series may be purchased online at Ticketmaster.com, or at any Ticketmaster® outlet or by calling Ticketmaster® at 800-745-3000. Tickets may also be purchased in person at the Chateau Ste. Michelle wine shop in Woodinville, open daily from 10 a.m.-5 p.m. The wine shop is unable to accommodate online, phone or mail orders. It is important to note that different seats are available through the two sources. Some seats are only sold on Ticketmaster; some seats are only sold in the Wine Shop.
Tickets are only sold at face value and the winery is not responsible for tickets or ticket packages sold through other vendors or programs.
How much is the service fee?
Ticketmaster service fees vary depending on the type of purchase you choose—online, phone, mail order, etc. The service fee in the wine shop is $4.00 per ticket. Please note: tickets should be handled the same as cash. We are unable to replace lost or stolen tickets.
When do the gates open to the amphitheatre?
Most ticket holders will be allowed into the Amphitheatre approximately two hours before the concert is scheduled to start. Ticketed individuals with disabilities and one ticketed companion will be allowed to enter the Amphitheatre approximately 15 minutes prior to the general public.
May I bring children?
Yes, however, due to artist contracts and venue capacity regulations a ticket is required for children three years of age and older attending a performance (no exceptions). Children age two or younger are free with a ticketed adult in the general admission area. Reserve Seating requires a ticket for all guests.
What if I lost my ticket or need a refund?
Tickets are non-refundable except in the event of a concert cancellation, in which case tickets are refundable at the original point of purchase only. Lost tickets purchased at the winery cannot be replaced. Please contact Ticketmaster directly for any lost tickets purchased at Ticketmaster locations or online.
Where is Will Call?
There are Will Call booths at the South and North Gate entrances to the Chateau Ste. Michelle Amphitheatre. Both booths open approximately one hour before gates to the amphitheatre open with tickets for that day’s show only.
May I buy tickets the day of the show?
If available, day of show tickets may be purchased in the Chateau Ste. Michelle Wine Shop (cash, check or charge) or the South Gate Will Call booth (cash only). There is no extra charge for day of show tickets when they are available. Service Charges will still apply.
Where do I find concert updates?
New shows may be added to the winery concert series and scheduled performances can sell out at anytime. To check on the most current ticket availability, please search for tickets online at Ticketmaster.com or call 800-745-3000.
Is smoking permitted?
Smoking (including Electronic cigarettes) is not permitted in the amphitheatre. There is a “Designated Smoking Area” near the South Gate for tobacco smokers. Electronic cigarettes may be used only outside the North or South Gates. Marijuana use is not permitted anywhere on the Chateau Ste. Michelle grounds.
What if it rains? May I bring an umbrella?
All concerts are performed outside and held RAIN or SHINE. Please dress for the weather. There is no covered seating. General admission seating is on the lawn. Shade umbrellas are permitted only prior to the performance(s) and during intermission. Normal rain umbrellas will be permitted during inclement weather only and must be put down during weather breaks.
Will I be able to stand and/or dance during the performance?
You are welcome to stand and/or dance during the performance, but we ask that you be courteous to those around you and respectful of the artist’s performance. This means that you will be asked to dance on the sides of the Amphitheatre lawn so you do not interfere with the line of sight of the patrons remaining seated.
May I bring a chair?
General admission (GA) seating is festival-style on the Amphitheatre lawn. Ticket holders enter the field on a “first come, first served” basis. You may not hold additional seating space in anticipation of others joining you. With the exception of Reserve seating, blankets and/or low beach chairs are permitted anywhere in GA seating. High-back chairs (seat higher than 12” from the ground and/or back is taller than 30”) will be required to move to the designated “High Back Chair” areas. View chair examples. Low back chairs are available for purchase in the wine shop and on the amphitheatre grounds.
Are there chairs for reserved seating?
Reserved seating is located directly in front of the stage. Chairs are provided.
Is the concert series accessible to people with disabilities?
Disabled Reserved seating tickets for guests with a disability are available for purchase through Ticketmaster®. For both reserve and general admission ticket holders, one companion is permitted to enter the Amphitheatre approximately 15 minutes prior to the general public along with the individual with the disability. Any additional members of a party will enter with the general public. Please note, in accordance with general admission seating policies, additional space cannot be held in the general admission section for more than the individual with a disability and the companion. Guests are welcome to call 425-488-1133 in advance with disabled seating questions and parking details. Disabled General Admission tickets allow guests to sit on blankets and/or low chairs anywhere in the Amphitheatre. High-back chair (seats higher than 12” from the ground and/or back is taller than 30”) will be required to move to a designated area for wheelchairs on either side of the stage or anywhere in the “High Back Chair” area at the back and perimeter of the Amphitheatre.
May I bring a camera?
Most artists’ contracts prohibit the use of flash cameras, professional cameras, digital cameras with detachable lenses, and tape/video recording devices and therefore, they are not permitted in the amphitheatre. Professional cameras, film, tape and discs will be confiscated and become the property of the artist. Cell phones are permitted, unless the artist contract states otherwise, but may NOT be used to record the artist. Should cell phones become an obstruction you will be asked to put them away.
What is the process for parking?
Carpooling is encouraged. Limited parking on-site is available for $10 cash or credit card. There is also free off-site parking located approximately one-quarter mile north of the winery on Hwy 202—please follow the signs. Off-site parking includes a complimentary shuttle service provided before, during and after the concert. Parking attendants will be on hand to direct cars to both on-site and off-site parking areas. Gates typically open two hours prior to the show start time.
Buses or motor coaches must also call 425-415-3327 in advance for parking arrangements. There is no RV or camper parking available at Chateau Ste. Michelle—these vehicles must park off-site.
Do you have disabled parking?
Disabled on-site parking is available with a State Disabled Permit only. If all disabled parking spots have been taken, guests with disabilities may be dropped off in front of the winery and parking will be offered in another location. You are welcome to call 425-488-1133 in advance for any additional disabled parking question.
Where can I find information about lodging and restaurants in the area?
For information on hotels, restaurants or other attractions in the area, please contact the Woodinville Chamber of Commerce at 425-481-8300.
What if I ride my bike?
Bicycle racks are available in several locations on the winery grounds.
How do I get to the winery?
Chateau Ste. Michelle is located in Woodinville, Washington approximately 15 miles northeast of Seattle. Map & Driving Directions.
Are taxis available on-site?
Many local taxi companies are available on-site; please stop by the Information Booth at the North Gate for phone numbers. We encourage all attendees to plan ahead and designate a driver so everyone gets home safely. For those utilizing Uber or Lyft type services, please note cars are unable to enter the winery after 9:15 p.m. (or 45 minutes before show ends) due to all lanes becoming outbound.
May I bring alcoholic beverages?
Please do not bring any alcoholic beverages with you. Alcoholic beverages consumed on the winery grounds must be purchased at the winery as required by the Washington State Liquor Control Board (WAC 314-24/RCW 66-04-0III). No other beer, spirits or wine brands are permitted anywhere on the winery grounds and will be confiscated. For your safety and the safety of others, a security check will be done at the entry to the amphitheatre. All coolers and bags will be checked.
Our wine shop will be open during concerts for ticket holders only until approximately intermission time.
May I bring my own picnic items?
In addition to the wine shop, a selection of Chateau Ste. Michelle wines and a variety of fresh food items from selected northwest vendors are available for purchase in the amphitheatre at each performance. Please feel free to bring your own picnic and non-alcoholic beverages.
May I bring a barbecue? What about candles?
Please, no barbecues, candles, etc. No open flames are permitted anywhere in the amphitheatre.
May I bring my pet?
Due to our various food preparation permits, we are unable to invite pets inside the winery gates with the exception of service animals. If you are traveling with a pet, please know our parking lot does not have shade and on warm days your car will get very hot, very fast. If you bring a service animal you may be asked:
1. Is the animal required because of a disability? This is a yes or no question. You are not required to, nor can you be asked to, disclose the nature or details of the disability. If the animal is not required because of a disability, then it will not be permitted.
2. What is the nature of the work or task(s) that the animal is trained to perform? This question will not be asked if the nature of the work or task is readily apparent, such as a Seeing Eye dog. If the animal is not trained to perform specific work or tasks to assist the individual because of a disability, then it will not be permitted.
You cannot and will not be required to provide any sort of certification or documentation proving that the animal is a service or assistance animal. Nor will you be required to pay a fee to bring the animal onto Chateau Ste. Michelle property.
The service or assistance animal must be housetrained, and must be kept under control at all times while on Chateau Ste. Michelle property. Chateau Ste. Michelle may ask that a service or assistance animal be removed from the property if it is not housetrained, if it is acting out of control and no effective action is being taken to control it, or if it poses a direct threat to the health or safety of others. The threat of an allergic reaction is not a direct threat to the health or safety of others.
Will CDs and other artist merchandise be available?
Artist merchandise is provided by the tour; some artists do not carry merchandise with them. If available, merchandise will be located in the tent at the North Gate entrance to the amphitheatre during the concert.
Where is Lost & Found located?
All lost and found items are kept in a secure location at the winery. During a concert please contact any of our security personnel to inquire about your item. Anytime following a show, please contact our Safety Services Department at 425-415-3378.
Is there safety and first aid service?
EMTs are available in the southwest corner of the amphitheatre to assist with any medical emergency. Remember to wear shoes at all times for your safety.
Are there camping and/or hotel accommodations?
There is no RV or camper parking available at Chateau Ste. Michelle. For information on hotels, restaurants or other attractions in the area, please contact the Woodinville Chamber of Commerce at 425-481-8300.
Are winery tours available on concert days? What time do the Tasting Room and grounds close?
May I taste my current wine club selections in the club room on a concert day?
The Vintage Reserve Club room will close early on concert days. Please call 800-866-6276 for exact times.
May I make an appointment for a Pairings Tasting in the library on a concert day?
The last appointment for a Pairings Tasting in the library is 2:00 p.m. on most concert days. Please call 425-415-3633 for appointments.