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Customer Service
Our Promise
At Chateau Ste. Michelle, we are just as devoted to superior customer service as we are to producing quality wines. Whether you're shopping with us online, by phone or at our wine shop, you can count on our helpful Concierge team to answer any questions you might have along the way.
Shipping & Service
We cannot ship to these states due to restrictions.
Below are the states we can ship to, as noted in green.
- Alaska
- Arizona(12 cases/year)
- California
- Colorado
- Connecticut(25 bottles/62 days)
- District of Columbia(1 case/month)
- Florida(permitted only to certain wet areas)
- Georgia(12 cases/year)
- Hawaii(6 cases/year)
- Idaho(24 cases/year)
- Illinois(12 cases/year)
- Iowa
- Kansas(12 cases/year)
- Maine(12 cases/year - no products under 750mL)
- Maryland(18 cases/household/year)
- Massachusetts(12 cases/year)
- Minnesota(2 cases/year)
- Missouri(2 cases/month)
- Montana(18 cases/year)
- Nebraska(1 case/month)
- Nevada(12 cases/year)
- New Hampshire(12 cases/year - permitted only to certain wet areas)
- New Mexico(2 cases/month)
- New York(36 cases/year - permitted only to certain wet areas)
- North Carolina(2 cases/month)
- North Dakota(3 cases/month)
- Oregon(5 cases/month)
- Pennsylvania(36 cases/year)
- South Carolina(2 cases/month)
- South Dakota(12 cases/year - limited products available)
- Tennessee(1 case/month - up to 3 cases/year)
- Texas(45 bottles/month - up to 181 bottles/year)
- Vermont(12 cases/year)
- Virginia(2 cases/month)
- Washington
- West Virginia(2 cases/month)
- Wisconsin(12 cases/year)
To ensure weather temperature variances do not impact the quality of your wine, orders are shipped Mon-Wed for ground and 2-day, and Mon-Thu for overnight. Contact us in advance for orders that need to go out the same day. Adult signature required. LEARN MORE