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Customer Service
Our Promise
At Chateau Ste. Michelle, we are just as devoted to superior customer service as we are to producing quality wines. Whether you're shopping with us online, by phone or at our wine shop, you can count on our helpful Concierge team to answer any questions you might have along the way.
Shipping & Service
We cannot ship to these states due to restrictions.
Below are the states we can ship to, as noted in green.
Alaska
Arizona(12 cases/year)
California
Colorado
Connecticut(25 bottles/62 days)
District of Columbia(1 case/month)
Florida(permitted only to certain wet areas)
Georgia(12 cases/year)
Hawaii(6 cases/year)
Idaho(24 cases/year)
Illinois(12 cases/year)
Iowa
Kansas(12 cases/year)
Maine(12 cases/year)
Maryland(18 cases/household/year)
Massachusetts(12 cases/year)
Michigan
Minnesota(2 cases/year)
Missouri(2 cases/month)
Montana(18 cases/year)
Nebraska(1 case/month)
Nevada(12 cases/year)
New Hampshire(12 cases/year, permitted only to certain wet areas)
New Mexico(2 cases/month)
New York(36 cases/year, permitted only to certain wet areas)
North Carolina(2 cases/month)
North Dakota(3 cases/month)
Oregon(5 cases/month)
Pennsylvania(36 cases/year)
South Carolina(2 cases/month)
South Dakota(12 cases/year)
Tennessee(1 case/month - up to 3 cases/year)
Texas(45 bottles/month - up to 181 bottles/year)
Vermont(12 cases/year)
Virginia(2 cases/month)
Washington
West Virginia(2 cases/month)
Wisconsin(12 cases/year)
To ensure extreme weather conditions or temperature variances do not impact the quality of your wine, orders will only be shipped Monday through Wednesday for ground shipping (when available) and second day air shipping and Monday through Thursday for overnight shipping. Orders must be placed by 8 a.m. PST to be shipped on the same day. LEARN MORE