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Customer Service

CALL US 1-800-267-6793
EMAIL US 24/7
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Our Promise

At Chateau Ste. Michelle, we are just as devoted to superior customer service as we are to producing quality wines. Whether you're shopping with us online, by phone or at our wine shop, you can count on our helpful Concierge team to answer any questions you might have along the way.

Shipping & Service

We cannot ship to these states due to restrictions.

Below are the states we can ship to, as noted in green.

Alaska

Arizona(12 cases/year)

California

Colorado

Connecticut(25 bottles/62 days)

District of Columbia(1 case/month)

Florida(permitted only to certain wet areas)

Georgia(12 cases/year)

Hawaii(6 cases/year)

Idaho(24 cases/year)

Illinois(12 cases/year)

Iowa

Kansas(12 cases/year)

Maine(12 cases/year)

Maryland(18 cases/household/year)

Massachusetts(12 cases/year)

Michigan

Minnesota(2 cases/year)

Missouri(2 cases/month)

Montana(18 cases/year)

Nebraska(1 case/month)

Nevada(12 cases/year)

New Hampshire(12 cases/year, permitted only to certain wet areas)

New Mexico(2 cases/month)

New York(36 cases/year, permitted only to certain wet areas)

North Carolina(2 cases/month)

North Dakota(3 cases/month)

Oregon(5 cases/month)

Pennsylvania(36 cases/year)

South Carolina(2 cases/month)

South Dakota(12 cases/year)

Tennessee(1 case/month - up to 3 cases/year)

Texas(45 bottles/month - up to 181 bottles/year)

Vermont(12 cases/year)

Virginia(2 cases/month)

Washington

West Virginia(2 cases/month)

Wisconsin(12 cases/year)

To ensure extreme weather conditions or temperature variances do not impact the quality of your wine, orders will only be shipped Monday through Wednesday for ground shipping (when available) and second day air shipping and Monday through Thursday for overnight shipping. Orders must be placed by 8 a.m. PST to be shipped on the same day. LEARN MORE