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Customer Service

CALL US 1-800-267-6793
EMAIL US 24/7
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Our Promise

At Chateau Ste. Michelle, we are just as devoted to superior customer service as we are to producing quality wines. Whether you're shopping with us online, by phone or at our wine shop, you can count on our helpful Concierge team to answer any questions you might have along the way.

Shipping & Service

We cannot ship to these states due to restrictions.

Below are the states we can ship to, as noted in green.

Alaska(permitted only to certain wet areas)
Arizona(12 cases/year)
California
Colorado
Connecticut(25 bottles/62 days - some exclusions may apply)
District of Columbia(1 case/month)
Florida(permitted only to certain wet areas)
Georgia(12 cases/year)
Hawaii(6 cases/year - Maui County currently unavailable)
Idaho(24 cases/year)
Illinois(12 cases/year)
Iowa
Kansas(12 cases/year)
Kentucky(10 cases/month)
Maine(12 cases/year - no products under 750mL)
Maryland(18 cases/household/year)
Massachusetts(12 cases/year)
Michigan
Minnesota(2 cases/year)
Missouri(2 cases/month)
Montana(18 cases/year)
Nebraska(12 cases/year - some exclusions may apply)
Nevada(12 cases/year)
New Hampshire(12 cases/year - permitted only to certain wet areas)
New Mexico(2 cases/month)
New York(36 cases/year - permitted only to certain wet areas)
North Carolina(2 cases/month)
North Dakota(3 cases/month)
Oregon(5 cases/month)
Pennsylvania(36 cases/year)
South Carolina(2 cases/month)
Tennessee(1 case/month - up to 3 cases/year)
Texas(45 bottles/month - up to 181 bottles/year)
Vermont(12 cases/year)
Virginia(2 cases/month)
Washington
West Virginia(2 cases/month)
Wisconsin(12 cases/year)

To ensure weather temperature variances do not impact the quality of your wine, orders are shipped Mon-Wed for ground and 2-day, and Mon-Thu for overnight. Contact us in advance for orders that need to go out the same day. Adult signature required. LEARN MORE